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Frequently asked questions

FAQ

Shipping

  • What are your shipping prices?

    What are your shipping prices?

    Currently we ship to the following countries:

    - The Netherlands is free
    - Germany is free.
    - Belgium ‎€5,00 and free above €75,-
    - Luxembourg €6,75 and free above €75,-
    - France €7,75 and free above €75,-
    - Austria €5,00 and free above €75,-
    - United Kingdom ‎£9,75 and free above £70,-
    - Ireland €10,75 and free above €75,-
    - Spain €13 and free above €75,-
    - Switzerland SFr. 7,90 and free above €SFr. 90,-
    - USA $25 and free above $150,-

  • Where is my order?

    Where is my order?

    All orders placed before 3:00pm (CET) will be dispatched the same day (Monday – Friday). All orders will be provided with a tracking number and insurance for the cost of your package. In the event that multiple orders are placed with the same shipping destination and on the same account, orders will be combined, unless otherwise requested. An additional 0-2 business days processing time is required.

  • How long will it take for my order to arrive?

    How long will it take for my order to arrive?

    As soon as we have received your order we will send it to you as soon as possible. In general, the delivery term is 1-2 business days. If we are unable to deliver the products within the agreed term, we will notify you accordingly. The risks associated with the products will transfer to you as soon as the products are delivered at the agreed delivery address. A-dam Underwear is authorized to engage third parties in the fulfillment of its obligations under the Agreement.

  • To which countries do you ship?

    To which countries do you ship?

    We currently ship to the following countries:

    - Austria
    - Belgium
    - France
    - Germany
    - Ireland
    - Luxembourg
    - Malta
    - The Netherlands
    - Spain
    - Switzerland
    - United Kingdom
    - USA

    If you wish us to ship to a country which is not on the list, please contact us via the Live Chat on the low right side of your screen.

Delivery

  • How can I return my order?

    How can I return my order?

    If you are not satisfied with your purchase, please send it back within 30 days (from initial order date). We will refund the value of the goods upon receiving. We reserve the right to make reasonable deductions from the refund amount due to loss of value if you have used or damaged the product or packaging. Underwear must be unused. When returning items, ensure you include a brief explanatory note which includes your name, order number and reason for return.

  • How long does the delivery take?

    How long does the delivery take?

    All orders placed before 3:00pm (CET) will be dispatched the same day (Monday – Friday).

    The Netherlands 1-2 working days
    EU 2-4 working days
    Rest of the world 3-14 working days

  • When can I expect my delivery?

    When can I expect my delivery?

    All orders placed before 3:00pm (CET) will be dispatched the same day (Monday – Friday). All orders will be provided with a tracking number and insurance for the cost of your package. In the event that multiple orders are placed with the same shipping destination and on the same account, orders will be combined, unless otherwise requested. An additional 0-2 business days processing time is required.

    The Netherlands 1-2 working days
    Europe 2-4 working days
    Rest of the world 3-14 working days

  • Do you deliver on the same day?

    Do you deliver on the same day?

    This depends on the country where you live. We aim to offer the best service in every country.

Return

  • I lost the return form!

    I lost the return form!

    No worries. You can download it here.

  • Can I fit a boxer and return it?

    Can I fit a boxer and return it?

    No, you can't!

    Underwear must have an unbroken seal, ’cause we cannot accept returns of potentially worn underwear due to hygiene reasons. If the seal has been broken and you have worn our product and you’re still not satisfied with it, please send an email to:
    customerservice@adamunderwear.com and we’ll try to put a smile back onto your face.

  • Can I change my boxer for another?

    Can I change my boxer for another?

    Yes, but only if you haven't worn it yet. We cannot accept returns or changes of potentially worn underwear due to hygiene reasons.

    If you have worn our product and you’re not 100% satisfied with it, please send an email to:
    customerservice@adamunderwear.com and we’ll try to put a smile back onto your face.

  • What does returning an item cost?

    What does returning an item cost?

    You will have to pay for the shipping costs yourself. Returns should be shipped with a service that provides a tracking number and insurance, as A-dam Underwear will not be held responsible for delayed or lost packages. Any returns that do not comply with the above may be denied at the discretion of A-dam Underwear.

  • What is your official return policy?

    What is your official return policy?

    You can return or exchange items up to 30 calendar days after receiving your original order. The product must be sent back unworn, in its original condition and original packaging, without previously used postage labels. Shipping fees are non-refundable.

  • What's the deal with international returns?

    What's the deal with international returns?

    All returned items should be declared as a “Returns and Repairs of Dutch Merchandise” on the customs declaration; returned packages that don’t have this mention on their custom declaration may not be successfully delivered to our warehouse and may incur additional fees.

Account

  • Can I order without an account?

    Can I order without an account?

    Yes and no. We automatically create an account for every customer. Why? Because it enables us to offer you a far better customer service.

  • Where can I track my order?

    Where can I track my order?

    Go to Menu and then go to your Account. Here you'll find an overview of your orders.

  • How can I change my email address?

    How can I change my email address?

    Go to Menu and then go to your Account. Here you can edit your contact information.

  • Where can I request a new password?

    Where can I request a new password?

    Go to Menu and then go to your Account. Under contact information you can request a new password. Are you logged out and cannot remember your password? Then try to log in and click on 'forgot your password'.


General information

General

As soon as we have received your order we will send it to you as soon as possible. In general, the delivery term is 1-2 business days. If we are unable to deliver the products within the agreed term, we will notify you accordingly.


Delivery

Delivery

All orders placed before 4:00pm (CET) will be dispatched the same day (Monday – Friday). All orders will be provided with a tracking number and insurance for the cost of your package.


Return

Return

You can return or exchange your order within 30 calendar days after receiving your original order. The product must be accompanied by the original box in its original condition, without post labels. Shipping fees are not refundable. Only unused items will be accepted.


Account

Account

Go to Menu and then to Account to create your own A-dam Underwear account. You will be able to place orders faster, easier and many more benefits.

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